Shipping Info

Domestic Shipping

Once you place your order, it will be processed the next business day. We carry many items in stock which can ship in 1-3 days, but most items are shipped within 7-10 days of your order.Your Sales Order Confirmation will include a Target Ship Date. This is an estimate of when you can expect it to ship. If your product must be manufactured it can take 4-6  weeks from order to shipment. If you require a faster ship date, please contact us at 800–743-7738 to discuss your options.

Delivery takes 1-5 business days from the date the shipment leaves our location.

Once your order is shipped you will recieve an e-mail  copy of your final Invoice with your tracking information included.

Standard US Ground Shipping: Medical Gels, Sani-Cover Face Rest Covers, Apollo Lasers and EPD Package 2's are shipped via either UPS or Fed Ex Ground Standard Service within in the 48 continental United States. For deliveries to APO/FPO, Alaska, and Hawaii shipping will be done using the United States Postal Service or FedEx, with the rate pending regulations on size and weight of the ordered item(s). Please email us at service@customcraftworks.com or call 1-800–743-7738 and we will quote and collect payment by phone for your individual shipping needs.

Standard Freight Delivery: For larger, palletized items such as volume orders of product and Electric Epd's, they will be shipped via LTL freight carrier. Curbside Delivery, Lift Gate and Notification are included in our standard service. We quote this service as it is the most affordable and convenient for most of our customers. This means the product will be delivered to the curbside of your home or business, with a phone call ahead giving you a window of time in which they will deliver. It will not include inside delivery. The tables will be packaged on a pallet, and will require that you unband, remove the table and discard of the debris. The shipping company will only deliver the table. If you require inside delivery, delivery up stairs, debris removal or set up, these can all be arranged, but require a custom ship quote and additional charges. White glove delivery is much more expensive, but typically includes: an appointment time, delivery inside, set up and debris removal. Please contact us and we will gladly arrange this type of shipment for you for an additional charge. IF YOU HAVE A LOADING DOCK AT YOUR FACILITY PLEASE NOTE THAT ON YOUR ORDER. This will help us arrange your freight properly. Please note each freight company can be slightly different in the exact level of service they provide as they are independantly operated.


International Shipping

We can ship your product to just about any international location. Please contact us for an estimated cost for shipping to your country at service@customcraftworks.com. We will need the following information: Country, City, Postal Code and the Item description that you would like to purchase. Please note that all prices shown are in United States Dollars and exclude any additional international shipping charges: customs clearance, local taxes, duties, VAT or international electrical configurations.


Misc. Shipping Information  

For multiple unit or volume supply purchases, better shipping rates are available. Please contact us and we will work with you to determine a rate based on the size and destination of your order.

Shipping options such as expedited delivery and insurance are available for additional costs. Please contact us to find out more.

Shipping Damage 

If you notice that your product packaging appears damaged and you suspect ship damage, notify your delivery driver immediately, and write “damaged” along with your signature. Contact us immediately so we can assist you with the freight claim process.

Retain all original packaging, as ship damage claims cannot be processed without the original packaging. Even if your product appears undamaged, please inspect the contents of your package carefully before throwing away the packaging materials.